Speaking
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Speaking
Speaking Engagements
Kelli delivers high-impact keynotes and workshops on Essential Impact Skills – the human capabilities that drive results when complexity hits. Whether virtual or in-person, from conference stages to team off-sites, she brings 30+ years of CX operations expertise with practical frameworks your teams can use Monday morning.
Popular topics include:
When the Script Breaks: Building Teams That Navigate Complexity with Confidence
The Value Gap:
Why Technical Skills Aren’t Enough in High-Stakes Moments
The CANIS Framework:
Essential Impact Skills for Strategic Accounts, Escalations, and Cross-Functional Leadership